The Answers toAll Your Questions

Along with personalized attention and support, our approach creates a fun and engaging environment that for learning throughout the day, for each and every child. Feel free to contact us and learn more.

Can we wear shoes if we’re not going in?

No, everyone (including adults) must leave their shoes in the lobby and must be wearing socks to enter the play area. If you forget your socks they can be purchased at the front desk for $3.00.

Can we book private party?

Yes! Please contact our staff for additional details!(availability upon request)

Can we use our own theme for a party?

Yes, you are welcome to bring your own themed items such as cups, napkins, plates, tablecloths, banners, balloons, and etc. 

Can we bring our own food to a party?

Sure, you can bring your own food or we can provide it for you, but all food must come from a licensed business like a restaurant or grocery store. Please note that there will be a $75 fee for all outside food and drinks.

What is the refund policy for a party deposit?

A $250 non-refundable deposit is due when booking the party to secure the reservation of the party room. Please be advised that without a deposit, parties cannot be held or reserved.

What if I need to reschedule/cancel my party?

If you need to cancel your booking, deposit is non-refundable. However, please feel free to reschedule your party date for no additional cost .

Party booking?

All party bookings at our establishment must be confirmed at least one week in advance of the scheduled event date. Failure to confirm within this timeframe may result in the cancellation of the booking.

If a confirmed party booking needs to be rescheduled after the one-week confirmation deadline, a rescheduling fee may apply. This fee is necessary to cover administrative costs and potential loss of revenue due to the rescheduling. 

We appreciate your understanding and cooperation with this policy, as it allows us to effectively manage our event schedule and provide the best possible service to all of our customers.

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